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Returns and Refunds

At Marmalade Floral we understand how important it is for you to have the right product for your home, business, or event! For this reason we bend over backwards in order to assure that what you receive is of the highest quality and exactly what you expected. If, for whatever reason, you are unsatisfied with your order, you can return the order for free as long as you do so within 7 days of receipt. For full details, see below. Unfortunatley we cannot provide refunds for custom made items. 

Returns & Exchanges

If you are unsatisfied with your item, we are glad to offer exchanges and returns. Simply return the item and let us know what changes you would like made, and we will get a new item out to you as quickly as possible. Your satisfaction is guaranteed! 

To exchange an item, please send us an email at ash@marmaladefloral.com and send your item to: 3841 34th Ave W Unit E. Seattle WA 98199

Refunds (if applicable)

For damaged items, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, including your return shipping costs. Please allow 3-5 business days for refund to be processed once received. If the refund is still missing after 5 business days please contact us.  


Return Shipping

To return your product please contact ash@marmaladefloral.com to recieve additional instructions. Items will need to be returned in original packaging.  Refund will be processed once item is received. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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